OnSureKaro
Claims Support

Claims, made stress-free

A claim is when insurance really matters — so we stand beside you. Get a dedicated claims manager, honest guidance and hands-on help from intimation to settlement.

How to file a claim in 4 steps

No queues, no jargon — just a simple, guided process.

1

Intimate the claim

Tell us on WhatsApp, call or the app. We register it within 30 minutes.

2

Share documents

Snap and upload your bills and reports — we tell you exactly what's needed.

3

We coordinate

Your claims manager liaises with the insurer and hospital on your behalf.

4

Get settled

Cashless approval at the hospital, or reimbursement straight to your bank.

Two ways to claim

Cashless

Get treated at a network hospital or garage and the insurer settles the bill directly. You pay only what isn't covered. Just show your policy details and we handle the pre-authorisation.

Reimbursement

Paid out of pocket, or used a non-network provider? Submit your bills and we'll get you reimbursed — with the money credited straight to your bank account.

Claims intimated within 30 minutes of you reaching out.

Need help with a claim?

Share your details and our claims desk will call you back and guide you end-to-end.

By submitting you agree to be contacted about your query. We never spam.

Claim questions, answered

In a cashless claim the insurer settles the bill directly with a network hospital, so you pay little or nothing upfront. In reimbursement you pay first and claim it back with the bills afterwards — useful at non-network hospitals.